Check In
Check-in is from 2pm on the day of arrival. Please contact us prior to arrival to confirm key collection details as the property does not offer a 24/7 reception desk or doorman. Early check-in may be possible on request for an additional fee but is subject to availability.
Check Out
Check-out is by 10am on the day of departure. Late check-out may be possible on request for an additional fee but is subject to availability. On departure please be sure that you close the door securely behind you.
Cancellation
The Cancellation policy for these apartments is as follows:
For stays of up to 14 nights a 48 hour cancellation policy is applied.
- 48 hours' notice of cancellation is required prior to check-in for all lengths of stay up to 14 nights in order to avoid charges.
- Notice given within 48 hours will result in a 1 night charge.
- This policy also applies to in-house guests should a stay need to be shortened.
For stays of 14 nights or longer a 7 day cancellation policy is applied.
- 7 days' notice of cancellation is required prior to check-in for all lengths of stay over 14 nights in order to avoid charges.
- Notice given within 7 days will result in a charge equal to 7 nights minus the number of days' notice given. For example, if check-in is on 8th August 2015 and notice to cancel is given on 3rd August 2013, then 5 days' notice has been given and a charge of 2 nights will therefore apply (7 days - 5 days' notice given = 2 night charge).
- This policy also applies to in-house guests should a stay need to be shortened.
To avoid any charges we require 14 days’ notice prior to arrival. This also applies to in-house guests who wish to amend their departure date.
If a special or reduced rate has been agreed for a long term booking of over 60 nights the landlord reserves the right to charge the full published rate back dated to the start of the booking if notice is given to leave early, even if notice is given within the time frames specified above.
Payment
For stays of less than 30 nights full payment will be due at least 2 weeks prior to arrival. If credit facilities are agreed then for stays of 30+ nights a minimum payment equal to the first months’ rental will be due at least 2 weeks prior to arrival| otherwise full payment for the booking will be required.
If a special or reduced rate has been agreed for a long term booking of over 60 nights then the landlord reserves the right to charge the full published rate backdated to the start of the booking if notice is given to leave early, even if notice is given within the time frames specified above.
Security Deposit
On booking the client will be asked to complete and sign a credit card authorisation form and to provide a copy of photographic ID, either passport, driving licence or photo ID card.
Extension Policy
Please provide us within at least 14 days, written notice to apply for an extension to the reserved moving-out date. Prestige Apartments will endeavour to grant any requests for such extensions however this will be strictly subject to availability and cannot be guaranteed. An alternative apartment may be offered if the apartment that was initially booked is unavailable for all or any part of the extension period.
