Check In
Check-in is between 2.30pm - 9pm on the day of arrival. Please contact us prior to arrival to confirm key collection details as some properties do not offer a 24/7 reception desk or doorman. Early check in may be possible on request for an additional fee but is subject to availability.
Check Out
Check-out is by 11:30am on the day of departure. Late check out may be possible on request for an additional fee but is subject to availability.
Cancellation
The Cancellation policy for these apartments is as follows:
Cancellation policy is 7 days prior to arrival then no fee is charged.
Cancellation charge if less than 7 days notice:
Stays up to 6 nights cancellation within 7 days will be charged 1 night.
Stays for 7 nights+ cancellation within 7 days, first 3 nights will be charged.
Payment
For stays of less than 30 nights full payment will be due at least 2 weeks prior to arrival. If credit facilities are agreed then for stays of 30+ nights a minimum payment equal to the first months’ rental will be due at least 2 weeks prior to arrival| otherwise full payment for the booking will be required.
If a special or reduced rate has been agreed for a long term booking of over 60 nights then the landlord reserves the right to charge the full published rate backdated to the start of the booking if notice is given to leave early, even if notice is given within the time frames specified above.
Security Deposit
On booking the client will be asked to complete and sign a credit card authorisation form and to provide a copy of photographic ID, either passport, driving licence or photo ID card.
Extension Policy
Please provide us within at least 14 days, written notice to apply for an extension to the reserved moving-out date. Prestige Apartments will endeavour to grant any requests for such extensions however this will be strictly subject to availability and cannot be guaranteed. An alternative apartment may be offered if the apartment that was initially booked is unavailable for all or any part of the extension period.
